Contact Us
Address: 9509 Feron Blvd. Rancho Cucamonga, CA 91730
WARRANTY SERVICE
American Traveler products are accompanied by a limited manufacturer’s warranty. This warranty can range anywhere from one to three years, starting from the date of purchase. (To find out what warrant coverage your item has, please send a picture of the item, along with your inquiry to info@americantravelerinc.com).
In the unlikely event that a problem arises as a result of a defect in material or workmanship, upon inspection, we will promptly repair or replace the item, if all steps listed on our Warranty Procedures page are followed. A retailer's receipt is required for all warranty claims. All warranty claims will be handled via online only.
It is important to note that our warranty does not cover fabric fading, damage caused by normal wear and tear, misuse; especially moving parts and wheels or any component parts. Airline damage or mishandling is also not covered by our warranty. If an airline damages your luggage, you should immediately file a claim directly with the airline.
Please note we do not offer refunds for any defective products.
For repair or replacement, please click on the icon Warranty Claim Form and Warranty Procedures. Please follow the instructions carefully. You will have 14 days to submit your form to American Traveler. You will receive a response within 7 – 10 business days, upon our evaluation of your claim. We will not process claims that are incomplete or missing required information as stated on Warranty Procedures. Please note that products returned to us without advance authorization will not be accepted for repair or replacement and will be discarded without notice. We do not accept in-person deliveries unless authorized by American Traveler.
American Traveler reserves the right to make all final judgments on all claims. This policy may change without notice. Our warranty gives you specific legal rights and you may also have other rights which can vary from state to state.
